FAQs

1. Shipping & Delivery:

   • How long does shipping take?
     • Shipping times vary depending on your location and the shipping method chosen at checkout. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery.
   • What are the shipping costs?
     • Shipping costs are calculated based on the weight of your order and your location. You can view the shipping costs at checkout before completing your purchase.
   • Do you offer international shipping?
     • Yes, we offer international shipping to most countries. International shipping costs and delivery times vary depending on your location.
   • Can I track my order?
     • Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment online.

2. Returns & Exchanges:

   • What is your return policy?
     • We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you can return the item for a full refund or exchange within 30 days of receipt.
   • How do I initiate a return?
     • To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with instructions on how to return the item.
   • Can I exchange an item for a different size/color?
     • Yes, we offer exchanges for different sizes or colors of the same item. Simply follow the return process outlined above, and indicate the size or color you would like to exchange for.
   • Is there a restocking fee for returns?
     • No, we do not charge a restocking fee for returns. However, return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.